I am deep into Sony... And this past August I dropped my Sony A1 right on the hot shoe with the 200-600mm lens on. The camera looked fine... until you looked through the view finder and found the viewfinder was cracked right in half. It took about 5 weeks to get fixed even being a Pro Support member.
Here is the thing. I use my camera all the time. And paid for my ProSupport membership for years to come by getting a loaner camera from ProSupport. You should get it.
This being said, I have the best laptop apple makes... really. And I cannot get my lenses that need to have firmware updates to work with my new A7r5 to update. So, I called prosupport tonight Waited on hold for 30 minutes. And, the "you can start a conversation via text with a support person for pressing 1) feature did not work. I actually get an error message and am told to reach out later. I really want to be shooting birds in the morning... later... Rather than getting the issue taken care of now.